Delete your Petsity account

Deleting your account permanently erases everything you have with Petsity: your profile, pets, bookings, messages, reviews and photos, including files in our storage. It cannot be undone, and if you ever want to use Petsity again you will need to create a brand-new account.

From the app

1. Sign in to the Petsity app.
2. Open your profile and go to Settings.
3. Under Account, tap Delete my account and confirm.

From this website

1. Sign in and open Settings.
2. Under Leaving Petsity?, choose Delete my account and confirm.

You then choose when your account is deactivated: right away, or after 3 days. With the second option you have 3 days to change your mind, and can cancel from the same Settings page any time in that window. Deactivating right away signs you out everywhere at once and cannot be cancelled. Either way, once your account is deactivated the decision is final and our team completes the deletion (open bookings or unpaid balances have to be settled first).

Without the app

Email support@petsity.ca from the address on your Petsity account and ask for it to be deleted. We confirm by replying to that address before anything happens.

What is kept

Nothing tied to your identity. Where Canadian law requires records to survive (for example tax records of completed paid bookings), they are kept without your name, email or address attached.