Report a concern

Tell us what it is about and we will take you to the right place. Everything you send is read by a person on our team.

If a pet is hurt or in danger right now, call a vet or emergency services first. Report it to us afterwards.

Something about a booking
Money, a stay that went wrong, a no-show. Open the booking and choose Report a problem - having the booking attached is what lets us actually investigate.
Go to my bookings
Someone I have messaged
Open the conversation and use the menu in its header to report or block them. Blocking works both ways and you can undo it any time.
Go to messages
A sitter's profile or reviews
Open their profile and use the menu in its header. Tell us what on the page is wrong and we will look at it.
Find a sitter
Something else
Anything that does not fit above - an account problem, a safety worry, or something you would rather write out. Email us and a person will answer.
Email support